Shipping policy

Updated to November 10, 2022.

In order to provide you with the service you request in the best way, we inform you of the process of sending the products or possible changes duly informed.

Orders are processed during business hours and the system offers the available options to select according to the destination. You will receive notifications to your email or contact phone within them. Once the mail of the product in transit with tracking number has been sent, no modifications can be made.

IMPORTANT: The company is not responsible for errors in the customer's contact information and/or address that could cause delays in delivery by courier.


Spain Not available at the moment due to destination restrictions.
Rest of the World Available up to 1.5 kg maximum.


When confirming and closing the shopping cart, enter the following:
● Information. It allows you to register your contact information for the purpose indicated in our privacy notice.

Email. You will be sent notifications related to your purchase, you can optionally receive news from the brand.
Shipping Address. You can specify the address to receive the products by the courier service, in addition to the name of the person and contact telephone number, based on these data, the cost and delivery time are calculated on the next screen.
Optional. You can save your information for later purchases and specify details of your address such as closed streets or receptions, etc.

● Shipping. It shows the data captured and the shipping cost calculated for standard home delivery according to country, state and zip code.

● Payment. It offers different options to make the payment.

● Billing Address. You can specify an address other than the shipping address.

● Finalize Order. The purchase is confirmed and an order number EHYA# is displayed, which is used to track the purchase.

Modifications in Orders. If you need to modify any data of the shipping address, special annotations for the order, etc., please contact as soon as possible via email at hola@ehyacafe.com or Ehya Café Corporate WhatsApp Attention +52 55 8436 6649 for evaluation timely.