Privacy policy

Updated to April 11, 2022.

Dear User, EHYA SEMBRANDO EXPERIENCIAS with fiscal registration of legal representative CARJ811105LT2 (hereinafter Ehya Café), with fiscal domicile at Calzada Becerra 53ª, Col. Tacubaya, C.P. 11870, Alcaldía Miguel Hidalgo, in Mexico City, is responsible for the use and protection of your personal data, for which we inform you of the following:

In order to provide you with the service you request in the best possible way, the personal data we collect from you will be used strictly for the following purposes:
•    Provide the services and products required by you.
• Evaluate the quality of our service always thinking of your entire satisfaction.
•    Conduct internal research on consumer habits.
• Communicate events and promotions that may be of interest to you.
• For the benefit of your security, we will verify the authenticity of the electronic means of payment that you use in your purchases of goods or services over the Internet.

Any modification to the aforementioned will make a new privacy notice available to you, which can be consulted through our website: https://ehyacafe.com/pages/aviso-de-privacidad, always keep you informed of the treatment of your Personal data is very important to us, so we suggest you regularly review this privacy notice.

For the provision of the purposes described above, the following personal data will be required:
• Full name(s) and surname(s) without abbreviations.
•    Date of Birth.
• Full address.
•    Email.
• Landline and/or cell phone.
•    Gender.
• Your name as it is registered in your respective identification.
• Your name and the last four digits of your bank card when it is the means used by you to make a purchase through our digital platform.
Being able to request additional personal data to provide the required service under high security standards.

The national and international transfers that we make are to the following companies:
• Shopify International Ltd. and Shopify Inc.
The purpose, exclusively, is to develop the marketing and data analysis (Analytics) of the products and services that we offer only to our clients.
For the above, the receiver of information previously assumes the same obligations regarding its handling and care in accordance with the instructions of the Responsible and what is established in this privacy notice, for which the receiver will be obliged to keep strict confidentiality of the data. transmitted personal data and protect them under the same or similar security measures, which at all times will be backed by the personal data transfer contract that is concluded for this purpose.
We inform you that for the indicated transfers we require your consent. If you do not express your refusal for said transfers, we will understand that you have expressly granted it to us. You have a period of nine business days after the date on which your personal data was obtained, so that, if applicable, you express your refusal for the treatment with respect to the secondary purposes that are not necessary, nor did they give rise to the legal or commercial relationship with the Responsible as described in this privacy notice.
It is possible to collect your personal data when:
• You provide them to us directly by participating in our promotions or give us information in order for us to provide you with a service by filling in forms on our website.
• You provide them to us directly by participating in our promotions or give us information in order for us to provide you with a service by contacting us on our official social networks.
• Visit our website or use our online services.

We inform you that on our website we use "cookies" and "web beacons", through which it is possible to monitor your behavior as an Internet user, in order to provide you with a better service and user experience when browsing our page. , as well as offer you new products and services, based on your preferences.
Cookies are data files automatically downloaded and stored on the hard drive of the user's computer equipment or electronic communications device when browsing a specific Internet page, which allow the Internet server to remember some data about the user, including , your purchasing preferences for viewing the pages on that server, name and password (only if the owner expressly chooses to provide it) so that you do not have to enter it again each time you move to a different section of our Internet portal.
Most cookies expire after a certain period of time, or the owner can delete anytime you want. Likewise, the owner can make the browser notify him when he receives a cookie so that he can accept or reject it.
Web beacons are images inserted in an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the owner's IP address, duration of interaction time on said page and the type of browser. used, among others.
Therefore, we inform you that through cookies and web beacons we obtain personal information from the owner, such as the following:
• The type of browser and operating system you use.
• The Internet pages that you visit before and after entering the site of the person in charge.
• The links that follow and permanence on the site of the person in charge.
• The IP address of the Holder.
• Place from which you visit the Responsible Party's page and navigation statistics.
 
Cookies and other technologies can be disabled.
Below, we have provided links with instructions to perform this action in some of the most popular browsers:
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
Mozilla Firefox: http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
Opera http://www.opera.com/help/tutorials/security/privacy/
Chrome https://support.google.com/chrome/answer/95647?hl=es
Safari http://support.apple.com/kb/ph5042

 
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, you can exercise your ARCO Rights at any time, that is, know what personal data we have about you, what we use it for and the conditions of use we give it. . Likewise, it is your right to request correction, personal misinformation in case it is outdated, inaccurate or incomplete; that we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations provided for in the regulations; as well as oppose the use of your personal data for specific purposes.
ARCO RIGHTS. At all times you can access your personal data that we have and be informed of the use we give to them; to rectify them if they are inaccurate or incomplete; cancel them when in your opinion they are excessive or unnecessary for the purposes for which they were obtained or oppose their treatment.
Additionally, you may exercise your ARCO Rights (access, rectification, cancellation and opposition to the processing of your personal data), or revoke the consent you have given to Ehya Café, by sending a request to our "Data Privacy" area at through the email account hola@ehyacafe.com.
Said request must contain at least: (a) name, contact telephone number and valid email or other means to communicate the response to your request; (b) the documents that prove your identity or, where appropriate, legal representation; (c) the clear and precise description of the personal data with respect to which it is requested to exercise any of the ARCO rights, (d) the express statement to revoke your consent to the processing of your personal data and therefore, so that they are not used ; (e) any other element that facilitates the location of personal data.

It will be understood that you have given your consent for the processing of your personal data and for the transfers indicated in this Privacy Notice if you do not express your opposition through the means that we have made available to you and made known to you in this Notice. . Ehya Café reserves the right to modify this Privacy Notice. Any modification or update of this privacy notice will be available to you on our website https://ehyacafe.com/pages/privacy-notice
You express your express consent in writing for your personal data to be processed in accordance with the terms and conditions of this Privacy Notice.
The procedure and requirements for the exercise of these rights is as follows:
To exercise any of the aforementioned rights, you must submit the respective request by making your request in writing to the email hola@ehyacafe.com, indicating: full name of the owner, document that proves the identity of the owner or his legal representative , clear and precise description of the personal data of which one seeks to exercise any of the indicated rights.
Within a maximum period of 15 days, counted from the receipt of the request referred to in the previous paragraph, we will notify you of the decision adopted. If it is appropriate, it will be effective within 10 days following the date on which the response is communicated. The means by which the response will be communicated will be through the phone or email you provided.
You can revoke the consent that you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we may require to continue processing your personal data.
This privacy notice may be modified, changed or updated due to new legal requirements, our own needs for the products or services we offer, our privacy practices, changes in our business model or for other reasons.
We promise to keep you informed of any changes to this privacy notice through our website https://ehyacafe.com/pages/privacy-notice