Refund policy

Refund and Exchanges

Updated on August 24, 2022.

IMPORTANT: ONCE A COFFEE PACKAGE IS OPENED, NO RETURNS OR CHANGES CAN BE MADE, we appreciate your understanding due to the nature of food handling.

In order to provide you with the service you request in the best way, we inform you of the process of changes or returns, subject to assessment according to each particular case.

Cases that can be valued for return or physical exchange:

The variety of coffee, size or grind; accessory or coffee maker of the order does not match the one delivered (it is compared with what was captured in the online store).
A part of an accessory or a coffee maker is damaged.

Please take a photograph of the defective or incorrect product as attached evidence and inform us within the first 24 calendar hours of delivery of the order by the courier service.

Send your contact information with the description and evidence to our email or WhatsApp Ehya Café +52 55 8436 6649

Any assessment will be guided by the process indicated in these policies.